Contact the Residential Tenancy Branch

The Residential Tenancy Branch provides information, resources and dispute resolution services for tenants and landlords.

On this page

• Contact the Residential Tenancy Branch
• Have your questions and information ready to get help quickly
• Phone
• Email
• Mail
• Fax
• Apply for dispute resolution
• Visit the Burnaby Residential Tenancy Branch office
• Visit your local Service BC location
• Submit a complaint about the Residential Tenancy Branch
• Get legal advice

Contact the Residential Tenancy Branch

The Residential Tenancy Branch (RTB) has staff available to support landlords and tenants throughout the tenancy process. Before contacting the Residential Tenancy Branch, we recommend reviewing the RTB website for detailed information about laws, requirements, and best practices for landlords and tenants in B.C.

Have your questions and information ready to get help quickly

​To make sure you have a productive conversation, before calling the Residential Tenancy Branch:

• Write down your questions
• Have the documents relating to your tenancy issues available
• If you have an open dispute resolution file, have your 6 or 9 digit file number and your Dispute Access Code ready

​Note: Your Dispute Access Code is provided to you when you submit your application or can be found in the Notice of Dispute Resolution Proceeding served to you by the other party.

Phone

Monday to Friday 9 am to 4 pm - Closed weekends, the last Wednesday of the month from 9 am to 11 am, and holidays

• In the Lower Mainland call: 604-660-1020
• In Victoria call: 250-387-1602
• Elsewhere in BC call toll free: 1-800-665-8779

When you call the Residential Tenancy Branch, you can request support in more than 200 languages, including:

Email

• Evidence cannot be submitted by email
• Email responses can take up to 5 days. For immediate assistance call the Residential Tenancy Branch